📄 Policies & Customer Care
Welcome to Accuro Healthcare’s Policies & Customer Care page.
We value transparency, trust, and long-term relationships with our customers and distribution partners.
Below you will find all essential policies related to payments, shipping, returns, privacy, terms, and support—clearly organized for your convenience.
1. Payment Methods
At Accuro Healthcare, we offer secure and convenient payment options to ensure a smooth purchase experience.
Accepted Payment Methods:
UPI (Google Pay, PhonePe, Paytm)
Net Banking (All major banks)
Credit & Debit Cards (Visa, MasterCard, RuPay)
Bank Transfer / NEFT / RTGS
International Payments (via Bank Transfer for export orders)
Payment Security:
All transactions are encrypted and processed through secure payment gateways to protect your financial data.
2. Shipping & Delivery Policy
We deliver orthopedic implants and instruments across India and worldwide.
Order Processing Time
Standard orders: 2–4 business days
Bulk or customized orders: 5–10 business days
Delivery Time
Domestic shipping: 4–7 business days
International shipping: 7–15 business days
Shipping Partners
We ship through reliable logistics providers to ensure safe and timely delivery.
Tracking
A tracking ID is provided once the order is dispatched.
Shipping Charges
Domestic: Based on weight & location
International: As per freight & customs rules
3. Returns & Exchanges Policy
Customer satisfaction is our priority.
Eligible Returns
You can request a return or exchange if:
You received a damaged or defective product
You received the wrong product
Packaging was tampered during delivery
Non-Returnable Items
Used or opened medical implants/instruments
Customized or special-order items
Sterile products with broken seal
Return Window:
Within 7 days of receiving the order.
4. Apply to Become a Distributor
Accuro Healthcare offers trusted distribution partnerships globally.
Eligibility Requirements
Valid business registration
Strong network in medical industry
Ability to maintain stock & promotional activities
Adherence to quality and regulatory standards
Approval Process
Submit distributor application
Document verification
Business evaluation
Agreement signing
5. Privacy Policy
We are committed to protecting your personal information.
Information We Collect
Name, email, contact number
Billing & shipping address
Business information (for distributors)
Website usage data (via cookies)
How We Use Your Data
To process orders
To provide support & communication
For marketing updates (only with consent)
To improve website performance
Data Protection
Your information is stored securely and never sold to third parties.
6. Terms & Conditions
By using our website, you agree to the following:
Product Information
All product details, specifications, and images are for representation only. Actual items may vary slightly.
Pricing
Prices may change without prior notice due to market fluctuations or raw material costs.
Website Usage
Users must not misuse website content or attempt unauthorized access.
Intellectual Property
All images, content, and product designs belong to Accuro Healthcare.
7. Disclaimer
Orthopedic implants must be used by licensed medical professionals only.
Accuro Healthcare is not responsible for improper handling or misuse of products.
All medical procedures should be conducted following regulatory and surgical guidelines.
8. Support & Service
We are always here to help.
Customer Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM
Support Includes
Order assistance
Product queries
Technical documents (IFUs)
Distributor support
Contact Us:
📧 accurohealthcare@gmail.com
📧 socialaccuro@gmail.com
📞 +91 99606 96990
🌐 accurohealthcare.in